Privacy Policy

1. Introduction

Reigate Auto Refinishing Ltd (“we”, “us”, “our”) is a specialist accident repair and vehicle refinishing centre located at 47 Blackborough Road, The Old Bakery, Reigate RH2 7BU. We offer services including crash repairs, SMART repairs, bumper repairs, alloy wheel refurbishment, and full body resprays. We are fully committed to protecting your privacy under UK GDPR when you use our website, contact us, or engage our services.

2. Data Controller & Contact Details

Reigate Auto Refinishing Ltd
47 Blackborough Road, The Old Bakery, Unit D/E, Reigate RH2 7BU
 01737 222 265 · info@reigateautorefinishing.co.uk
Incorporated October 2023 (Co. No 15190129).

3. Personal Data Collected

• Enquiry/booking forms: name, phone, email, vehicle details, service requested

• Communications: phone calls, emails, or in-person discussions

• Website analytics: anonymised IP, device/browser info, pages viewed, session duration—collected via essential and performance cookies only; no advertising or profiling cookies.

4. How We Use Your Data

• Prepare quotes and complete vehicle repair services

• Send confirmations, reminders, invoices, and follow-ups

• Improve our site through anonymised analytics

• Maintain records for warranty, VAT, insurance, and compliance

5. Legal Basis for Processing

• Contractual necessity: to provide the services you request

• Legitimate interests: to run and enhance our business and website

• Consent: for optional marketing or feedback requests

• Legal obligation: to retain records for statutory and audit purposes

6. Data Sharing

We do not sell or rent personal data. We share it only with:

• GDPR-compliant service providers (hosting, email, analytics)

• Insurance providers, regulators, or legal bodies when legally required

7. Cookies & Tracking

• Essential cookies: support forms and site navigation

• Performance cookies: anonymised analytics only
  We do not use any advertising or profiling cookies

8. Data Retention

• Service/enquiry records: up to 7 years

• Analytics logs: anonymised session data deleted after 24 months; aggregated insights retained as needed

9. Your Rights

Under UK GDPR, you may request access, correction, erasure, restriction, portability, withdraw consent, or lodge a complaint with the ICO. Please contact us at the details above to exercise your rights.

10. Security

We protect your data through SSL encryption, secure UK hosting, access controls, firewalls, staff training, and regular data reviews. We follow industry best practices.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

This policy may be updated periodically. Continued use of our website implies acceptance. The Effective Date above reflects the current version.